Welcome To PrimeTime Health Plan

Since 1997, more than 20,000 PrimeTime eligible individuals have enrolled in AultCare’s Medicare Advantage plan. We offer Medicare Advantage plans, along with excellent customer service, to individuals living in Stark and surrounding counties. Because we are local, many of our members enjoy the added benefit of walking into one of our offices, and getting help from one of our knowledgeable PrimeTime Health Plan team members. PrimeTime Health Plan is here to help you get more out of life and your Medicare plan!

PrimeTime Health Plan is an HMO-POS plan with a Medicare contract. Enrollment in PrimeTime Health Plan depends on contract renewal.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year.

You must continue to pay your Medicare Part B premium.

PrimeTime Health Plan is committed to providing our members timely resolutions for all questions, complaints, or concerns. If you ever have questions or issues with PrimeTime Health Plan, your benefits, or our providers, please let us know so we can help.

Our representatives are available by phone to assist you Monday through Friday, 8:00a.m-8:00p.m. at 330-363-7407 or toll free at 1-800-577-5084 (TTY: 1-800-617-7446). From October 1 – February 14th, our representatives are available 7 days a week, 8 a.m. to 8 p.m.

If you would like to meet with a customer service representative in person, you can visit us during our office hours, Monday through Friday. Our office hours are 8:00 a.m. to 4:30 p.m.

If you or someone you know requires the assistance of a translator, please contact our Service Center at 330-363-7407 or toll free at 1-800-577-5084 and we will gladly provide one for you. To access our TTY phone line, please dial 330-363-7460 or toll free at 1-800-617-7446 for the hearing impaired.

You are now able to submit feedback about your Medicare health plan or other non-urgent issues directly to Medicare using the Medicare Complaint Form.

The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances, and information requests.

Last updated: 10/1/2015