Language Access

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Language Services

English: ATTENTION: If you speak English,language assistance services, free of charge, are available to you. Call 1-800-577-5084 (TTY 711). 

Español (Spanish): ATENCIÓN: si habla español, tiene a sudisposición servicios gratuitos de asistencia lingüística. Llame al 1-800-577-5084 (TTY 711). 

繁體中文 (Chinese): 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-577-5084 (TTY711).

Deutsch (German): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnenkostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-577-5084 (TTY 711). 

(Arabic): ال  عرب   يةملحوظة:  إذا كنت تتحدث اذكر اللغة، فإنخدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-800-577-5084 (رقم هاتف الصم والبكم: .)711 

Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannschtdu mitaus Koschteebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selliNummer uff: Call 1-800-577- 5084 (TTY: 711). 

Русский (Russian): ВНИМАНИЕ: Если вы говоритена русском языке,то вам доступны бесплатные услугиперевода. Звоните 1-800-577-5084 (телетайп: 711). 

Français (French): ATTENTION: Si vous parlez français, desservices d'aide linguistique vous sont proposés gratuitement.  Appelez le 1-800-577-5084  (ATS : 711). 

Tiếng Việt (Vietnamese): CHÚÝ: Nếu bạn nói Tiếng Việt, có cácdịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-577-5084 (TTY:711). 

Oroomiffa (Chushite-Oromo): XIYYEEFFANNAA: Afaan dubbattu
Oroomiffa, tajaajila gargaarsa afaanii,kanfaltiidhaan ala, ni argama. Bilbilaa 1-800-577-5084 (TTY: 711). 

한국어 (Korean): 주의: 한국어를사용하시는 경우, 언어지원 서비스를 무료로 이용하실 수 있습니다.  1-800-577-5084 (TTY: 711) 번으로 전화해 주십시오.

Italiano (Italian): ATTENZIONE: In caso la lingua parlatasia l'italiano, sono disponibili servizidi assistenza linguistica gratuiti. Chiamare il numero 1-800-577-5084 (TTY: 711). 

日本語(Japanese): 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-577-5084 (TTY 711).まで、お電話にてご連絡ください。 

Nederlands (Dutch): AANDACHT: Als u nederlands spreekt, kunt u gratisgebruikmaken van de taalkundige diensten. Bel 1-800-577-5084  (TTY: 711). 

Українська (Ukrainian): УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовноїпідтримки. Телефонуйте за номером1-800- 577-5084 (телетайп: 711). 

Română (Romanian):ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție serviciide asistență lingvistică, gratuit. Sunați la1-800-577-5084  (TTY: 711).


NON-DISCRIMINATION NOTICE
PrimeTime Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. PrimeTime Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. PrimeTime Health Plan provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). PrimeTime Health Plan provides free language services to people whose primary language is not English, such as: Qualified interpreters and information written in other languages.

If you need these services, or if you believe that PrimeTime Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can contact or file a grievance with the: PrimeTime Health Plan Civil Rights Coordinator, 2600 6th St. S.W. Canton, OH 44710, 330-363-7456, CivilRightsCoordinator@aultcare.com You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights staff is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Updated: 09/16/2021
Reviewed: 9/16/2021