CORONAVIRUS INFORMATION

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For the health and safety of our community, our doors are currently closed for walk-in visits to our offices. Members may drop off payments,receipts, applications, requests, or questions in the lockbox outside of our new offices located at: 
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Morrow House
Sixth Street SW
Canton,OH 44710.  

If you drop off payment, please enclose the payment in an envelope with your first and last name and your member ID number. A receipt will be mailed to you.   

Thank you for your cooperation and understanding.

Please visit the websites below for the most up-to-date information regarding the Coronavirus (COVID-19)
Is there a COVID-19 vaccine available?
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Yes. As of December 21, 2020, the Food and Drug Administration (FDA) has approved two vaccines with an Emergency Use Authorization (EUA) to fight the spread of COVID-19.

Please refer to the FDA’s website regarding the EUA process and the measures used by the FDA to ensure safety.
‍Learn more here.
Is the Vaccine safe?
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Available scientific studies all indicate the vaccines are safe and effective. However, each individual needs to make the decision of whether or not to receive the COVID-19 vaccine based on their own personal circumstances. This can be hard because of the large amount of available information regarding COVID-19. To help with this, we are providing the following information from the Ohio Department of Health about the safety and efficacy of the COVID-19 vaccine.
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Learn more here.
When will I be able to get the COVID-19 vaccine?
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At this time, there is a phased approach to when individuals will be able to receive the vaccine based on supply demands. The Centers for Disease Control and Prevention (CDC) is monitoring the situation, as well as, providing recommendations on the vaccine process. Please refer to the CDC website for more information on the recommendation process.
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Learn more here.
As of December 21, 2020, the CDC made the following phased recommendations for vaccine administration:
Additionally, each individual state may implement a vaccination plan to best address its needs. The State of Ohio is continually monitoring the vaccine distribution process. You may find more information regarding Ohio’s phased approach to vaccine distribution here: Learn more here.
Where can I receive the COVID-19 Vaccine?
AultCare recommends utilizing the Vaccine Finder to identify the best vaccine location It can be found here.

‍This resource provides information regarding all vaccines, not just the COVID-19 vaccine. It is important to keep up-to-date on all of your recommended vaccines.

Please note: At this time, the COVID-19 vaccine is available in limited quantities in the United States. The Vaccine Finder will be updated once the COVID-19 vaccination is widely available to the public to help direct people to find a vaccine provider near them.
Will I have to pay for the Vaccine?
No. The federal government purchased the vaccine and insurance companies or Medicare are required to cover the administration costs associated with the vaccine at no cost to the individual. This coverage requirement applies to almost all AultCare plans. If your plan does not cover the cost of the vaccine, there are other resources available to reimburse providers for vaccine administration. You should not be billed for this service.
What should I be doing to stop the spread of COVID-19 before I can receive the vaccine?
The CDC recommends the following actions:
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•   Wear a mask
•   Stay 6 feet apart
•   Avoid crowds
•   Wash your hands
•  Learn more here.
CDC INFORMATION
OHIO DEPARTMENT OF HEALTH INFORMATION
CMS INFORMATION

Archived Updates
COVID-19 Vaccine Flyer January 2020
Last updated: 02/04/2021

How to contact us:

The PrimeTime Health Plan team
is here and ready to help you. 
We can answer your questions
and help you get more from your
Medicare plan.

Members can contact us by:

Local Calls:

330-363-7407

Long Distance Calls:

1-800-577-5084

Mailing Address:

P.O. Box 6905
Canton, Ohio 44706

Office Address:

Morrow House
2600 Sixth St. SW
Canton, Ohio 44710

Hours:

Call Center Hours:

Monday through Friday
8:00 am-8:00 pm
Monday through Friday
8:00 am-8:00 pm

Extended Days & Hours:

October 1st - March 31st
Seven Days a Week
8:00 am-8:00 pm

Walk-in Hours (temporarily unavailable) :

Monday through Friday
8:00 am-4:30 pm

Compliance/FWA Hotline:

Call 1-866-307-3528

24 hour nurse line:

  330-363-7600
1-800-656-9373

Links:

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‍CONTACT PRIMETIME HEALTH PLAN

PrimeTime Health Plan is committed to providing our members timely resolutions for all questions, complaints, or concerns. If you ever have questions or issues with PrimeTime Health Plan, your benefits, or our providers, please let us know so we can help. Our representatives are available by phone to assist you Monday through Friday, 8:00 am-8:00 pm at 330-363-7407 or toll-free at 1-800-577-5084 (TTY: 711). From October 1st - March 31st, our representatives are available 7 days a week, 8 a.m. to 8 p.m. If you would like to meet with a customer service representative in person, you can visit us during our office hours, Monday through Friday. Our office hours are 8:00 a.m. to 4:30 p.m.

SPECIAL COMMUNICATION NEEDS

‍If you or someone you know requires the assistance of a translator, please contact our Service Center at 330-363-7407 or toll-free at 1-800-577-5084 and we will gladly provide one for you. To access our TTY phone line, please dial 711 for the hearing impaired.


PRIMETIME HEALTH PLAN
‍
PrimeTime Health Plan is an HMO-POS plan with a Medicare contract.  Enrollment in PrimeTime Health Plan depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system.

NON-DISCRIMINATION NOTICE

PrimeTime Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. PrimeTime Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. PrimeTime Health Plan provides free aids and services to people with disabilities to communicate effectively with us, such as Qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). PrimeTime Health Plan provides free language services to people whose primary language is not English, such as Qualified interpreters and information written in other languages. If you need these services, or if you believe that PrimeTime Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can contact or file a grievance with the: PrimeTime Health Plan Civil Rights Coordinator, 2600 6th St. S.W. Canton, OH 44710, 330-363-7456, . You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights staff is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at
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