Quality Program and Outcomes

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HEDIS® 2010 Performance (Measurement Year 2009)

The Healthcare Effectiveness Data and Information Set (HEDIS®) is a set of standardized health care performance measures. Prime Time Health Plan uses these measures to assess the care of our members and develop healthy initiatives based on the results.

Access to Care

Cancer Screening

Cardiac Care

Diabetes Care

Other Types of Care

Member Satisfaction Survey Results, 2009

Prime Time Health Plan takes great pride in the services we provide for our members. In order to assess member satisfaction with the many aspects of quality healthcare that we provide, Prime Time utilizes the Consumer Assessment of Healthcare Providers and Systems (CAHPS ®) Survey. This survey was developed by the US Agency for Healthcare Research and Quality (AHRQ).

Customer Service

Getting Care Quickly

Getting Needed Care

How Well Doctors Communicate

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).