PrimeTime Health Plan offers a case management program to help you get the care, information and community services you need. Our team of registered nurses and licensed social workers are available by phone to help you navigate your way through the health care system.

We provide:

• Assistance with the referral process to out of network specialists
• Help with transitioning your care to panel providers, if appropriate
• Educational materials to supplement information your physician has provided
• Care coordination to maximize your plan benefits while maintaining quality, cost-effective treatment
• Community resource information to provide assistance with prescriptions, utilities and transportation if you are having financial difficulties

You may benefit from case management services if you are:

• In need of a transplant
• A newly diagnosed cancer patient
• Experiencing complex medical issues
• Receiving specialty care outside of the network

To speak with a case manager, contact the PrimeTime Health Plan Service Center at:
330.363.7407 or toll free at 1.800.577.5084

TTY Line:
330.363.7460 or toll free 1.866.617.7446