PrimeTime Health Plan is a Medicare Advantage organization with a Medicare contract. The contract is renewed annually and the availability of coverage beyond the current year is not guaranteed. Benefits, formulary, pharmacy, network, premium and/or co-payments/co-insurance may change on January 1, 2013.
Special Communication Needs
If you or someone you know requires the assistance of a translator, please contact our Service Center at 330-363-7460 and we will gladly provide one for you. To access our TTY phone line, please dial 330-363-7460 or toll free at 1-800-617-7446 for the hearing impaired.
Newsletters and Mailings
PrimeTime Health Plan is committed to providing each member timely
resolution for all questions, complaints, or concerns. If you ever
have any issues with PrimeTime, your benefits, or our providers, please
let us know so we can help.
Our representatives are available to assist you at 1-800-577-5084
(TTY: 1-800-617-7446.) If you would like to meet with a customer service
representative in person, you can visit us during our office hours, Monday
through Friday. Our office hours are 8:00 a.m. to 4:30 p.m.
Medicare Complaint Form -
You are now able to submit feedback about your Medicare health plan or other non-urgent issues directly to Medicare using the Medicare Complaint Form.
The Office of the Medicare Ombudsman - The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances, and information requests.